The following checklist outlines common issues and troubleshooting steps for Jetway IPC motherboards, suitable for technical staff to inspect on-site and determine whether RMA service is required.

No.	Issue Description	Troubleshooting Steps & Suggestions	RMA Recommendation
1	Plug in power → Press power button → No boot, no display, no B.B sound	Check DC power adapter output Clean AT/ATX power connectors Try replacing power adapter	Yes, if unable to boot
2	No boot, continuous B.B sounds	Check RAM installation and slot oxidation Test with one RAM stick at a time Clean DIMM slot and RAM contacts	Yes, if unresolved
3	Boots but no display detected	Check VGA/HDMI cable and monitor If using discrete GPU, re-seat or try different slot	Possibly, depending on results
4	Boots but no display detected	Check VGA/HDMI cable and monitor If using discrete GPU, re-seat or try different slot	Possibly, depending on results
5	Boots but no SSD/SATA devices detected	Check data and power cables Try different drives and slots Clean SATA ports	Yes, if multiple ports fail
6	Cannot update or enter BIOS	Clear CMOS (remove battery for 5+ mins) Try different keyboard port Use external BIOS flashing tool	Yes, if no BIOS response
7	System freezes randomly, reboots, or screen garbled	Check CPU heatsink contact Ensure no foreign objects in thermal area	Possibly RMA depending on root cause
8	Burnt smell or abnormally hot component on motherboard	Do not power on again Visually inspect for burnt chips, inductors, or MOSFETs Document with photos	Strongly recommended
9	Frequent BIOS reset or time loss after power down	Check if CMOS battery is weak or depleted Replace with a new CR2032 battery Ensure battery contacts are clean	Yes, if issue persists after battery replacement
10	Fan not spinning or inconsistent RPMs	Check fan header connection Test fan with external power Inspect for BIOS fan control misconfiguration or failure	Yes, if fan header is non-functional